E-WARRANTY PORTAL
Where protection, performance, and craftsmanship come together.
Tips
1. Once the installation is completed, please ask your dealer for an e-Warranty in a timely manner. From the effective date of the e-Warranty, the installed vehicle can enjoy VALUX services according to the official warranty.
2. The warranty includes no discoloration, no cracking, no bubbling, no edge lifting caused by water exposure, no delamination, no yellowing, no matting, and no hydrolysis or non-localized corrosion. This warranty does not cover wear and tear caused by external forces, external corrosion, accidental collisions, or any form of intentional damage to the product.
3. The warranty is only available for vehicles with the original car paint. Vehicles that have been repainted or repainted with non-OEM parts need to be installed at a qualified professional PPF installation store. The spray paint impact caused after the PPF installation will not be covered under the above warranty.
Contact us for Warranty
Maintenance After Installation:
1. After the PPF installation, please avoid washing the car for at least a week to ensure that the adhesive creates the best bond with the paint.
2. Avoid using a high-pressure water gun to rinse the edges of the film while washing your vehicle.
3. Avoid using brushes or corrosive chemicals when washing your vehicle.
4. Avoid scraping or scrubbing the PPF surface with hard objects, as this may affect the overall appearance of the vehicle installation.
5. It is recommended to perform routine care for the vehicle’s PPF every quarter.
6. Polishing the PPF surface is not recommended after installation.
7. If the vehicle’s PPF surface encounters acid rain, bird droppings, insect residue, gum, or oil stains, they must be dealt with as soon as possible. If corrosive substances remain for a long time without treatment, the vehicle film surface will be easily damaged, which will affect the product’s performance.
8. If the installed vehicle is used as a wedding car, do not place suction cups directly on the vehicle surface. Wedding car ribbons, firecrackers, and fireworks can easily cause stains on the vehicle’s surface, which must be cleaned within 12 hours to maintain the vehicle.
The warranty applies to all ranges of film products (excluding accessories) only when installed by a certified PPF installer. The warranty start date begins at the time of installation of the film (proof of installation invoice is required). Proper application, installation, use, and care of your VALUX film product must be maintained throughout the warranty period.
Claims covered under this warranty include defects such as:
· Cracking
· Yellowing
· Peeling
· Delaminating
· Discoloration
· Degumming
· Bubbling
The following are not covered under the warranty:
· Pre-existing defects or manufacturing flaws identified prior to installation.
· Physical damage such as scratches, scuffs, stains, or chips to the film’s surface.
· Improper maintenance or exposure to harsh chemicals, solvents, or high heat.
· Misuse, accident, mishandling, or deliberate damage resulting in wear off, dents, or peeling.
To maintain the longevity of your VALUX film, follow these guidelines:
· Avoid washing the vehicle for 2–4 weeks post-installation to allow the adhesive to fully cure.
· Hand-wash with mild soap and a soft cloth or non-abrasive wash mitt.
· Avoid automated car washes that may cause lifting.
· Do not use high-pressure nozzles, power washers, or abrasive tools on the film.
1. Contact Your Installer
Reach out to the installer or a certified VALUX dealer for inspection or repair. Provide your installation invoice and the roll number from the film’s packaging.
2. Need Help?
Visit the VALUX website to find your nearest dealer.
3. Claim Review
VALUX may deny claims that don’t meet warranty criteria or fall outside coverage.
4. Submit a Claim
Complete the warranty claim form from your dealer or online.